Privacy Policy

At Luxe Paws, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment-related information necessary to process your order
Information you provide when contacting customer support
Website usage and technical information, such as browser type, device information, and IP address, where applicable

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Confirm and communicate about your purchases.
Provide customer support.
Process payments and refunds.
Respond to inquiries and requests.
Improve our products, services, and website.
Prevent fraudulent or unauthorized transactions.
Send important order-related notifications.
Send promotional communications where permitted and where you have provided appropriate consent.

3. Payment Information

Payments may be processed through third-party payment providers.

Luxe Paws does not necessarily store complete payment card details on its own servers. Payment information may be handled directly by the relevant payment service provider according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

Delivery and courier partners
Payment service providers
Website hosting and technical service providers
Customer support or communication services
Other service providers necessary to complete your order

We only share information that is reasonably necessary for the relevant service.

5. Imported Products and Delivery

Luxe Paws imports selected pet products from Japan for customers in Bangladesh.

Where necessary to complete an order, relevant customer information may be shared with delivery, logistics, customs, or other service providers involved in fulfilling the order.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services for payment processing, analytics, communication, delivery, advertising, or other business functions.

These third parties may process information according to their own privacy policies and terms.

9. Children’s Privacy

Our website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

For privacy-related requests, please contact us using the email address below.